Increase customer satisfaction
Your AI assistant answers the caller with water on the floor on the first ring, at any hour.
AI Communication Colleague for Emergency trades
An AI Assistant for your emergency trade.
For a plumber or an electrician the AI phone assistant answers while you are on a job: it takes the address and what is wrong, and offers the next free slot in your calendar. A real emergency goes to your phone at once.
Challenges and solutions
Why people call you, and how your AI assistant supports your team.
The AI assistant is configured around your business and your industry. These are the calls it will handle the most.
Customer calls for an emergency call-out
There is water on the floor, the heating is dead, or they are locked out. They want to know that somebody is coming, and when.
Takes the call-out and sorts the urgency
Address, what is broken, how bad, whether the water is off, when someone is home. A real emergency goes to your phone now; anything that can wait gets a slot.
Customer calls for a quote and a visit
A new boiler, a bathroom, an inspection. A quote and a visit, not an emergency.
Books the visit
Into your calendar, with travel time, and a confirmation to the customer by text. The quote follows from you.
Customer calls for an update on a job
Is the part in, when are you coming back, can you send the invoice again.
Answers the questions about a running job
Whether the part is in and when you are coming back, from what you gave it. A request for the invoice goes to the office.
Supplier calls about a delivery
A delivery time to confirm, a question about an order, a part that is running late.
Takes the message for the office
Who called, which order or delivery it is about and what they need, so nothing is lost between the van and the desk.
What it brings you
How your business benefits from your AI assistant.
It takes the call-outs and the quote requests from your team. It makes your employees focus on what really matters. It helps you to offer service even outside your working hours. It often makes processes faster and more efficient. It brings your company into the world of AI, where it brings real value for you, your business partners, your teams, and your customers.
Improve employee morale
Your fitters stay on the job while the AI assistant takes the call-outs.
Boost commercial performance
The AI assistant takes every call-out, including the one that comes in while you are on another job.
Streamline your operations
It takes the address and the fault and sorts out how urgent it is, before anyone drives out.
Questions
What people ask about the assistant in emergency trades.
How does it decide what is an emergency?
By the words the caller uses and by the rules you set: a burst pipe, a gas smell, no heating with children in the house, a lock-out at night. Those calls are handed to your phone immediately with the address already taken. Everything else gets the next free slot or a call-back for a quote.
What does it do when I cannot pick up the hand-over?
It tells the caller what will happen and by when, sends the note to your phone and to the office, and, if you configured it, tries the second person on your list. The customer hears a plan instead of a ringing line, and you see the address before you call back.
Can it give a price?
Only the prices you publish: the call-out fee, the hourly rate, the standard jobs. For anything else it takes the details and promises a quote by phone or e-mail, so nobody is quoted a number you have not seen.
Does it book into my calendar with travel time?
Yes. It reads your calendar, offers slots that fit the travel time you set between jobs, books the visit with the address and the job and confirms it to the customer by text. If a job overruns and you move it, the customer can be told automatically.
How do callers know it is an AI?
The AI assistant can say it is an AI at the start of every call. You write that line in your own agent prompt. Callers can ask for a person at any point. In an emergency that person is you, and you hear the address and the fault before the line opens.
Your AI Communication Colleague, ready for your call-outs.
Get in touch with our Customer Engagement team, or sign up and get started.
Your next steps
Let the AI phone assistant call you
Enter your number. Hear what your callers hear, within two minutes. It is read back to you before anything is called, and it handles a call the way it would for your customers.
Book a demo
Thirty minutes with a customer success colleague: the dashboard, one of your real call types, and what lands on your desk afterwards.
Book a demoGet started, on the platform
Create the account, tell the assistant what your business does, and hear it answer in the browser. No card. About five minutes.
Get started