Increase customer satisfaction
Your guests can reach the front desk at breakfast and outside check-in hours.
AI Communication Colleague for Hotels & guesthouses
An AI Assistant for your hotel.
In a hotel the AI phone assistant answers reception when your desk is busy or closed: it checks availability, books the room and answers questions about arrival, parking and breakfast. Anything unusual goes to the host.
Challenges and solutions
Why people call you, and how your AI assistant supports your team.
The AI assistant is configured around your business and your industry. These are the calls it will handle the most.
Your guest calls for a room
Availability for a date, the price, whether a dog is welcome and then the booking.
Checks and books
It reads availability from your booking calendar, holds or books the room in the guest's name, and sends the confirmation.
Your guest calls for directions and arrival
How to get there, where to park, when check-in opens, whether dinner is still served.
Answers the arrival questions
Directions, parking, check-in times, breakfast hours, in the words you gave it.
Your guest calls for a change to a booking
A later arrival, an extra night or a cancellation. All three need the calendar changed, not a note left at the desk.
Takes the change
One more night or a cancellation, written to the calendar and to you.
Supplier or neighbour calls about a delivery
A delivery, the laundry, the event next door. The AI assistant takes the message and passes it to the right person.
Hands over with context
A group request or a complaint goes to you, with what was said, so the guest does not repeat it.
What it brings you
How your business benefits from your AI assistant.
It takes the room enquiries and the arrival questions from your front desk. It makes your employees focus on what really matters. It helps you to offer service even outside your check-in hours. It often makes processes faster and more efficient. It brings your company into the world of AI, where it brings real value for you, your business partners, your teams, and your guests.
Improve employee morale
Your reception looks after the guest at the front desk while the AI assistant takes the calls.
Boost commercial performance
The AI assistant answers the room question and books the room with the caller on the line.
Streamline your operations
It answers arrival questions and writes bookings and changes straight to your calendar.
Questions
What people ask about the assistant in hotels & guesthouses.
Which calls does it take, and which does it hand over?
It takes the calls a good receptionist would finish alone: availability, bookings, changes, arrival questions and directions. It hands over anything that needs your decision: a group request, a special rate, a complaint. Before the line opens, you hear a short summary of what the guest asked, so they do not have to say it again.
Does it work with my booking system?
The AI assistant reads and writes the calendar the hotel already uses, so a room it books is a room that is blocked. Property management systems and channel managers are connected on request; where there is no connector yet, the booking lands as a note and an e-mail within seconds of the call.
What happens at night and at weekends?
The line is answered the same way at three in the morning as at three in the afternoon. A late arrival gets the door code you set. A booking request gets a held room and a confirmation. Anything that has to wait for a person is written down, so nobody listens to a phone ring out.
In which languages does it speak to guests?
The AI assistant answers in the language the guest speaks, detected from the first sentence, including a language nobody set up in advance.
How do guests know they are talking to an AI?
The AI assistant can say it is an AI at the start of every call. The hotel writes that line in its own agent prompt. Callers can ask for a person at any point. Guests carry on normally because the call sounds like a conversation, and because they get what they rang for.
Your AI Communication Colleague, ready for your front desk.
Get in touch with our Customer Engagement team, or sign up and get started.
Your next steps
Let the AI phone assistant call you
Enter your number. Hear what your callers hear, within two minutes. It is read back to you before anything is called, and it handles a call the way it would for your customers.
Book a demo
Thirty minutes with a customer success colleague: the dashboard, one of your real call types, and what lands on your desk afterwards.
Book a demoGet started, on the platform
Create the account, tell the assistant what your business does, and hear it answer in the browser. No card. About five minutes.
Get started