Increase customer satisfaction
Your tenants get an answer on the same call, not a mailbox and a call-back.
AI Communication Colleague for Property management
An AI Assistant for your property management office.
For a property manager the AI phone assistant takes the tenant calls: it records a repair report with the address and the urgency, and answers questions about rent, keys and rubbish collection. A burst pipe goes to the emergency contact at once.
Challenges and solutions
Why people call you, and how your AI assistant supports your team.
The AI assistant is configured around your business and your industry. These are the calls it will handle the most.
Your tenant calls for a repair
The heating is out, the tap drips, the door will not lock. They want it logged and someone to come.
Logs the repair
Address, flat, what is broken, how urgent, when the tenant is at home. It writes the repair up as a ticket with the address, the fault and the urgency, not as a voicemail somebody has to play back.
Your tenant calls for an answer about the building
When is the rent due, where do I put the bulky waste, who has the spare key.
Answers the standard questions
It answers from the house rules and the FAQ you gave it, in the language the tenant speaks.
Your tenant calls for help with an emergency
Water where it should not be. Needs the on-call number now, not a note.
Escalates the emergency
A leak or a gas smell goes to the on-call contact immediately, who hears the address before the line opens.
Owner or contractor calls about a job
An owner asks where a repair stands or what it will cost.
Keeps the queue moving
Every call becomes a note with the facts, so the morning starts with a list instead of a full voicemail box.
What it brings you
How your business benefits from your AI assistant.
It takes the repair reports and the questions about the building from your office. It makes your employees focus on what really matters. It helps you to offer service even outside your office hours. It often makes processes faster and more efficient. It brings your company into the world of AI, where it brings real value for you, your business partners, your teams, and your tenants.
Improve employee morale
Your office works through the repairs and the owner calls while the AI assistant answers the same building questions as often as they come.
Boost commercial performance
Owner and contractor calls are picked up while the team is out on site.
Streamline your operations
It logs every repair with the address and the fault, and escalates an emergency at once.
Questions
What people ask about the assistant in property management.
How does it tell an emergency from a routine repair?
By what the tenant says and by the rules you set. Water, gas, no heating in winter, a lock-out: those are handed straight to the on-call contact with the address and the flat. A dripping tap or a broken blind becomes a ticket with a photo request and a time window. You decide which words count as urgent.
Where do the repair reports end up?
In the system you already work from: the ticketing tool or CRM as a case, or your inbox as a structured e-mail. Each report carries the address, the flat, the problem in the tenant's words, the urgency and when they are reachable, so a manager can dispatch without calling back for the basics.
Can it answer questions about rent and house rules?
Yes, from the documents you give it inside of the knowledge base: payment dates, deposit rules, waste collection days, key procedures, who to call for the lift. It answers what is written and takes a call-back note for what is not, rather than guessing at a rule.
Does it handle several buildings and several managers?
It routes by building and by topic. A call about the Bahnhofstrasse block goes to the manager who runs it; a contractor's status question goes to the technical desk. Each manager gets their own notes, and the emergency contact can differ per building.
How do tenants know they are speaking to an AI?
The AI assistant can say it is an AI at the start of every call. The office writes that line in its own agent prompt. Callers can ask for a person at any point. Tenants use it because their problem gets logged at once, with a reference, instead of waiting for office hours.
Your AI Communication Colleague, ready for your tenant line.
Get in touch with our Customer Engagement team, or sign up and get started.
Your next steps
Let the AI phone assistant call you
Enter your number. Hear what your callers hear, within two minutes. It is read back to you before anything is called, and it handles a call the way it would for your customers.
Book a demo
Thirty minutes with a customer success colleague: the dashboard, one of your real call types, and what lands on your desk afterwards.
Book a demoGet started, on the platform
Create the account, tell the assistant what your business does, and hear it answer in the browser. No card. About five minutes.
Get started