Trust & data protection
Every call the assistant takes for your business is processed in the EU under a data processing agreement with Miyon AG. The assistant can tell every caller that it is an AI, in the line you set in its prompt. ISO 27001 certification is in progress and is shown here as a status, not a claim.
You decide whether calls are recorded and for how long anything is kept. You can delete a single call or the whole history at any time, from the dashboard.
On EU servers. The assistant, the transcripts, the summaries and your configuration are processed and stored in the European Union.
What an appointment needs: the caller's name, number, the request, the outcome. Recordings only if you switch them on.
You and the colleagues you give access to. Miyon AI staff only when you open a support request, and only what the request needs.
On EU servers. The conversation, the transcript, the summary and your configuration are processed and stored in the European Union by Miyon AG and its sub-processors, all of which are EU-resident or bound by an active EU transfer framework. We do not name a region or a data centre on this page; the data processing agreement does.
Yes. A data processing agreement under Article 28 GDPR is part of every contract, including the free start. It names Miyon AG as your processor, lists the sub-processor categories, sets the technical and organisational measures, and gives you the right to audit. Partners who resell the assistant pass the same agreement down their own chain.
Only if you switch recording on, per account. Without it, the assistant keeps the transcript and the summary. With it, the recording sits next to the summary in your dashboard, under the retention you set, and the line telling the caller sits in your agent prompt. Recording is off by default.
As long as you decide. Retention is set per account in the dashboard, from no retention beyond the summary to the period your trade requires. You can delete a single call or the whole history at any time, and an erasure request from a caller is handled through the same dashboard.
It can say at the start of the call that it is an AI assistant, and it offers a person on request. The line that says it is part of your agent prompt, so you set it and you can read it back. What it says, and how to reach a person, is in the resources FAQ.
Not yet. The certification is in progress. We say that as a status because a claim would be false, and because the businesses and partners we work with check. The information security overview behind the certification is shared on request, under NDA.
The website forms and the demo call save what you type: name, e-mail, phone number, company, and what you tell the assistant on the demo call, so a colleague can follow up. Basis is the request itself, Article 6(1)(b) GDPR. Marketing e-mails need your separate tick. Details are in the privacy policy.
Last checked 2026-09-23 · AI transparency · Privacy policy · The white label partner side
Enter your number. Hear what your callers hear, within two minutes. It is read back to you before anything is called, and it handles a call the way it would for your customers.
Thirty minutes with a customer success colleague: the dashboard, one of your real call types, and what lands on your desk afterwards.
Book a demoCreate the account, tell the assistant what your business does, and hear it answer in the browser. No card. About five minutes.
Get started