Everything around AI on the telephone comes with its own vocabulary, and most of it is sold before it is explained. One page per term, defined the way you would explain it to somebody who has to decide.
Software that answers the business phone and finishes the task.
Read the definitionOne name for two different things: a person in a call centre, or software.
Read the definitionPassing the context with the call, not just the line.
Read the definitionThe keypad menu. It routes calls; it does not understand them.
Read the definitionAn outside team that takes the message. The work still comes back to you.
Read the definitionOne real call, start to finish. The vocabulary matters less than the ten seconds after the caller starts talking.
Hear a real call