Asks before transferring
What it is about and who is calling, so the transfer carries something.
AI Communication Colleague · Handing over to a person
Yes. It asks what the call is about first, then transfers to the right number, and what it heard travels with the call. The colleague picks up already knowing who is on the line and what they want, so the caller does not repeat the last two minutes to a second person.
When this comes up
The assistant is configured around the calls that actually come in. These are the moments this one shows up in a working week.
Immediately, which is their right, and the transfer should still carry what they said.
Halfway through, when it becomes clear this is not a booking.
Their customer, their file, their site.
And the two minutes saved by not repeating the story are the two that matter.
What it does
What it is about and who is calling, so the transfer carries something.
The extension, the mobile or the team you named for that kind of call.
The assistant says who is calling and what they want, before the colleague says hello.
If nobody picks up, it goes back to the caller rather than leaving them ringing, and takes a note.
Who is calling and what they want, spoken by the assistant from the part of the conversation that already happened. There is no screen in it: the summary is said out loud before the caller is connected. That is the whole point of a warm transfer, that the second person starts where the first one stopped.
They get one. Asking for a person is honoured, not deflected, and the assistant does not make them justify it or run through its own questions first.
It comes back on the line and says so, then takes the call-back properly. A transfer that rings out into nothing is the worst outcome on the list, and it is the one most systems leave in.
Yes, by subject, by language, by hour or by rota. Who receives what is a rule you set, and it can be changed without a new recording or a new set-up.
Last checked 2026-09-23 · How a call runs, in general
A dispute, a contract, a tax return. They want to know if you can help and when they can come in.
Read the industry pageTyre changes, oil changes, repairs.
Read the industry pageA check-up, a follow-up, something that hurts. They want a date, and they want it now.
Read the industry pageSomebody is standing in front of them, and the phone is going.
Read the pageSomething that is happening now and gets worse while the phone rings.
Read the pageA quote, a decision, a complaint, something with a number attached.
Read the pageEvery kind of call the assistant is configured for, one page each.
Open the indexEnter your number. Hear what your callers hear, within two minutes. It is read back to you before anything is called, and it handles a call the way it would for your customers.
Thirty minutes with a customer success colleague: the dashboard, one of your real call types, and what lands on your desk afterwards.
Book a demoCreate the account, tell the assistant what your business does, and hear it answer in the browser. No card. About five minutes.
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