Asks the four things
Who, what about, how urgent, and the best number, in that order, because that is the order a message is read in.
AI Communication Colleague · Taking messages
Yes, and it takes them as a conversation rather than a recording. It asks who is calling, what it is about, how urgent it is and how to reach them, repeats the number back and sends you a written summary within seconds. Nobody has to listen to a voicemail to find out whether it matters.
When this comes up
The assistant is configured around the calls that actually come in. These are the moments this one shows up in a working week.
A quote, a complaint, a supplier question, a callback from the bank.
And the caller would rather leave a proper message than ring three more times.
Which is what happens to every mailbox once it holds more than a handful of messages.
The one who can answer it and the one who has to know it came in.
What it does
Who, what about, how urgent, and the best number, in that order, because that is the order a message is read in.
Digit by digit, so a call-back does not fail on a wrong one.
In the caller's own terms, short enough to read at a glance and complete enough to act on.
A mailbox, a phone, your CRM, or all three, within seconds of the call ending.
A voicemail is an unsorted recording that someone has to play in full before knowing whether it was urgent. This arrives as text with the urgency, the subject and a number that has been read back and confirmed, which means it can be triaged in the list rather than one at a time.
To the mailbox or the phone you name, and into your CRM where one is connected, so the message sits against the customer rather than in a separate inbox that only one person checks.
Yes, on the words you tell it to treat that way. Urgent messages can also go straight through to a phone rather than waiting in the list, which is how a call that cannot wait stops looking like one that can.
Only if you switch recording on. The written summary does not need it. Where recording is on, it is disclosed on the call and the retention is the one you set.
Last checked 2026-09-23 · How a call runs, in general
A dispute, a contract, a tax return. They want to know if you can help and when they can come in.
Read the industry pageThe heating is out, the tap drips, the door will not lock. They want it logged and someone to come.
Read the industry pageThere is water on the floor, the heating is dead, or they are locked out. They want to know that somebody is coming, and when.
Read the industry pageA quote, a decision, a complaint, something with a number attached.
Read the pageThe hours when someone finally has time to arrange the thing they have been putting off.
Read the pageSomebody is standing in front of them, and the phone is going.
Read the pageEvery kind of call the assistant is configured for, one page each.
Open the indexEnter your number. Hear what your callers hear, within two minutes. It is read back to you before anything is called, and it handles a call the way it would for your customers.
Thirty minutes with a customer success colleague: the dashboard, one of your real call types, and what lands on your desk afterwards.
Book a demoCreate the account, tell the assistant what your business does, and hear it answer in the browser. No card. About five minutes.
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