Answers in your name
Your business's greeting, not a generic one, and it says it is an AI at the start of the call.
AI Communication Colleague · After-hours cover
They get answered. The assistant picks up in your business's name outside opening hours, says when you are open again, books an appointment if the caller wants one, answers the questions you have given it and takes a note for anything it should not decide. You read the night's calls in the morning.
When this comes up
The assistant is configured around the calls that actually come in. These are the moments this one shows up in a working week.
The hours when someone finally has time to arrange the thing they have been putting off.
Two days in which a voicemail either keeps a customer or loses them to whoever picks up.
People ring early to be first, and a busy tone at ten to eight reads as closed for the day.
The phone is already unattended while the lights are still on.
What it does
Your business's greeting, not a generic one, and it says it is an AI at the start of the call.
The actual hours, including the holiday you told it about, instead of a recorded message from last year.
A booking if the calendar allows it, otherwise the reason for the call and a number to ring back.
A written summary waiting in the morning: who called, what about, and what was promised.
A voicemail records a monologue and leaves the work for the morning. This has the conversation: it answers what the caller asked, it can book the appointment, and what reaches you is a summary of a finished exchange rather than a recording somebody has to listen to.
You decide which ones those are. Anything on that list is passed through to the number you name, at the hours you name, with the details already taken, so the person who picks up at eleven at night is not starting from nothing.
Yes, at the start of the call, in the line you set in your agent prompt. It never claims to be a colleague working late.
Yes, including the Thursday you close early and the two weeks in August. Hours are something you set and change; they are not built into the assistant.
Last checked 2026-09-23 · How a call runs, in general
A check-up, a follow-up, something that hurts. They want a date, and they want it now.
Read the industry pageTyre changes, oil changes, repairs.
Read the industry pageThe heating is out, the tap drips, the door will not lock. They want it logged and someone to come.
Read the industry pageA quote, a complaint, a supplier question, a callback from the bank.
Read the pageWhen the desk is empty and the phone is not.
Read the pageSomething that is happening now and gets worse while the phone rings.
Read the pageEvery kind of call the assistant is configured for, one page each.
Open the indexEnter your number. Hear what your callers hear, within two minutes. It is read back to you before anything is called, and it handles a call the way it would for your customers.
Thirty minutes with a customer success colleague: the dashboard, one of your real call types, and what lands on your desk afterwards.
Book a demoCreate the account, tell the assistant what your business does, and hear it answer in the browser. No card. About five minutes.
Get started