Waits behind your team
It only takes the call after the rings you set, so nothing changes about the calls you answer yourself.
AI Communication Colleague · Overflow on a busy line
Yes. The assistant sits behind your own line: your team rings first, and only what nobody picks up within the number of rings you set goes to it. The caller never hears a busy tone or a queue, and the calls you do answer stay exactly as they are today.
When this comes up
The assistant is configured around the calls that actually come in. These are the moments this one shows up in a working week.
Three lines, two people, and the fourth caller of the morning.
Predictable every day, and it is still the hour with the most missed calls.
Cover that works until the second call arrives while the first is still running.
The mailing went out, and the phone does not care that the desk is one person.
What it does
It only takes the call after the rings you set, so nothing changes about the calls you answer yourself.
The caller gets a conversation instead of hold music and a place in a line.
Books, answers, takes the note, so the overflow call is not simply postponed to later.
With the details taken, to the first person free, or as a note if that is nobody right now.
No. This is a forwarding rule on the line you already have, set to the number of rings you choose. Your numbers, your handsets and your contracts stay as they are, and the rule can be switched off again in the same place it was switched on.
Yes. The rule can be on no answer, on busy, outside hours, or all of those, and it can differ per number if your business has more than one. A sales line and a service line do not have to behave the same way.
Your greeting, and then that they are speaking to an AI. There is no announcement that they have been diverted, because from their side nothing has gone wrong: somebody picked up.
Every call it handles arrives as a written summary with the time, the number, what was asked and what was done. The calls your team answered are not touched and stay wherever they are logged today.
Last checked 2026-09-23 · How a call runs, in general
A check-up, a follow-up, something that hurts. They want a date, and they want it now.
Read the industry pageA dispute, a contract, a tax return. They want to know if you can help and when they can come in.
Read the industry pageTyre changes, oil changes, repairs.
Read the industry pageSomebody is standing in front of them, and the phone is going.
Read the pageThe hours when someone finally has time to arrange the thing they have been putting off.
Read the pageImmediately, which is their right, and the transfer should still carry what they said.
Read the pageEvery kind of call the assistant is configured for, one page each.
Open the indexEnter your number. Hear what your callers hear, within two minutes. It is read back to you before anything is called, and it handles a call the way it would for your customers.
Thirty minutes with a customer success colleague: the dashboard, one of your real call types, and what lands on your desk afterwards.
Book a demoCreate the account, tell the assistant what your business does, and hear it answer in the browser. No card. About five minutes.
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